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    Returns

    Should you decide you do not want to keep your product, please return it to us (in its original condition and packaging) for an exchange or full refund. You have 30 days in which to return your item so you can shop at our site in complete confidence.

    Our return policy lasts 30 days. If 30 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately.

    For your return to be eligible, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    For Order Return inquiries please email support@altisor.com


    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    Book with obvious signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 30 days after delivery.

     Cancellation Policy

    Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.

    Refund policy

    Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.

    If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ; depending on your payment merchant but it should take a couple of days.

    Late or missing refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

    You can also contact your bank. There is often some processing time before a refund is processed.

    If you have done all of the above and you still have not received your refund, please contact us at support@altisor.com

    Sale items

    Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.

    If you need more information, you can contact us at support@altisor.com

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@altisor.com and send your item to:
    Altisorshop
    11923 NE Sumner St
    STE 809559
    Portland, Oregon, 97220, USA


    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


    Shipping

    To return your product, you should mail your product to
    Altisorshop
    11923 NE Sumner St
    STE 809559
    Portland, Oregon, 97220, USA

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

     
    Accidental Order

    In case you have mistakenly ordered the wrong item or the wrong variant and the item has not yet been shipped out, please send us an E-Mail and make your corrections accordingly.

    As we are being charged for such refunds, we will apply a refund fee that varies and depends on the refund amount that has been requested.